{"id":379,"date":"2015-08-12T14:41:48","date_gmt":"2015-08-12T14:41:48","guid":{"rendered":"http:\/\/savoy.nordicmade.com\/?page_id=379"},"modified":"2021-03-17T16:58:27","modified_gmt":"2021-03-17T11:28:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/villagecookingkerala.com\/dev\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row type=”boxed” css=”.vc_custom_1432752631369{padding-top: 68px !important;}”][vc_column width=”1\/4″][vc_column_text el_class=”nm-highlight-text”]<\/p>\n

Shopping<\/h4>\n

[\/vc_column_text][vc_empty_space height=”30px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-4″][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-5″][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3\/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]<\/p>\n

Do You Ship Internationally?<\/h6>\n

[\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]No. At this point, Village Cooking Kerala delivers products only within India.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727859836{padding-top: 40px !important;}”][vc_column width=”3\/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]<\/p>\n

How Long Will It Take To Get My Package?<\/h6>\n

[\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]We strive to send you your orders as soon as possible. Typically, orders are delivered within 5 \u2013 7 days (without accounting for holidays). With the priority shipment option, orders may be delivered in 3-4 days (without accounting for holidays).
\nHowever, sometimes on-ground logistics takes time. When we process your order, we\u2019ll provide an approximate number of days it\u2019ll take for your order to be delivered based on your location.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full-nopad” css=”.vc_custom_1432728062229{padding-top: 46px !important;}”][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432728051583{padding-top: 49px !important;}”][vc_column width=”1\/4″][vc_column_text el_class=”nm-highlight-text”]<\/p>\n

Payment<\/h4>\n

[\/vc_column_text][vc_empty_space height=”30px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-4″][vc_column_text]<\/p>\n

What Payment Methods Are Accepted?<\/h6>\n

[\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-5″][vc_column_text]<\/p>\n

We accept all Credit\/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases, we allow bank deposit (NEFT \/ cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3\/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]Do you provide Cash on Delivery (COD) service?<\/strong>[\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]Yes, we provide Cash on Delivery services at select locations. Please enter your PIN code during checkout page to confirm your area eligibility.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full-nopad” css=”.vc_custom_1432728062229{padding-top: 46px !important;}”][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432728051583{padding-top: 49px !important;}”][vc_column width=”1\/4″][vc_column_text el_class=”nm-highlight-text”]<\/p>\n

Orders & Returns<\/h4>\n

[\/vc_column_text][vc_empty_space height=”30px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-4″][vc_column_text]What is your Return policy?[\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-5″][vc_column_text]<\/p>\n

We want you to love what you purchase, but if something isn\u2019t right do let us know. In the unlikely event that something you ordered from anitadongre.com is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product as we offer free returns.<\/p>\n

Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging and price tags. We accept returns of the product within 15 days from the date on which your order was delivered. Please contact us on order@villagecookingkerala.com to assist you on the same.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3\/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]Am I eligible for a refund?[\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]A refund is offered only on merchandise sold at maximum retail price, without any discount. Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange.<\/p>\n

In special cases, a refund is provided irrespective of the type of purchase when:<\/p>\n

    \n
  1. The order is cancelled prior to dispatch due to unavailability.<\/li>\n
  2. \u00a0The product is returned due to a quality defect or damage during transit.<\/li>\n<\/ol>\n

    As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 7 working days. In the case of a Cash on Delivery (COD) order, you are required to provide your account details to process the refund.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3\/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]What do I do if my order is received in a damaged condition?[\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.<\/p>\n

    www.villagecookingkerala.com\/dev\/contact\/<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3\/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]<\/p>\n

    How do I check the status of my order?<\/h6>\n

    [\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]<\/p>\n

    You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner\u2019s website and track the journey of your order in real time!<\/p>\n

    [\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432729671370{padding-top: 40px !important;padding-bottom: 74px !important;}”][vc_column width=”3\/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]<\/p>\n

    How Can I Return a Product?<\/h6>\n

    [\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]You can return your orders in Village Cooking Kerala[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

    [vc_row type=”boxed” css=”.vc_custom_1432752631369{padding-top: 68px !important;}”][vc_column width=”1\/4″][vc_column_text el_class=”nm-highlight-text”] Shopping [\/vc_column_text][vc_empty_space height=”30px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-4″][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-5″][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3\/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text] Do You Ship Internationally? [\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]No. At this point, Village Cooking Kerala delivers products only within India.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727859836{padding-top: 40px !important;}”][vc_column width=”3\/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text] How Long Will It Take …<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"spay_email":"","footnotes":""},"class_list":["post-379","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/villagecookingkerala.com\/dev\/wp-json\/wp\/v2\/pages\/379","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/villagecookingkerala.com\/dev\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/villagecookingkerala.com\/dev\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/villagecookingkerala.com\/dev\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/villagecookingkerala.com\/dev\/wp-json\/wp\/v2\/comments?post=379"}],"version-history":[{"count":18,"href":"https:\/\/villagecookingkerala.com\/dev\/wp-json\/wp\/v2\/pages\/379\/revisions"}],"predecessor-version":[{"id":2036,"href":"https:\/\/villagecookingkerala.com\/dev\/wp-json\/wp\/v2\/pages\/379\/revisions\/2036"}],"wp:attachment":[{"href":"https:\/\/villagecookingkerala.com\/dev\/wp-json\/wp\/v2\/media?parent=379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}